Product delivery

Welcome to purchase games from stevengameworks.com! To ensure players receive and experience our games smoothly, we have established the following game delivery policy. Please read it carefully before purchasing.

1. Scope of Application

This policy applies to the following types of games purchased through stevengameworks.com:

Downloadable Digital Games (PC, Console, or Mobile)

Pre-ordered Games (Digital or Physical)

Physical Games (including discs, collector’s sets, etc.)

2. Digital Game Delivery

Instant Download: After successful purchase, you will receive a confirmation email containing a download link or activation code.

Activation and Installation: Please follow the steps provided in the email or on the game page to activate the game.

Frequently Asked Questions: If you have not received the email, please check your spam/junk mail folder or contact us using your order number: [email protected]/[email protected]

Note: Digital games are generally non-refundable once downloaded or activated. Please refer to our Refund Policy.

3. Pre-ordered Game Delivery

Pre-order Confirmation: After completing payment, you will receive an order confirmation email.

Official Release: On the official release date of the game, we will send a download link, activation code, or arrange for physical game delivery.

Advance Notice: If the delivery time is adjusted, we will notify you in advance via email or website announcement.

4. Physical Game Delivery

Physical games will be delivered according to the Shipping Information and Delivery Policy.

Processing time is generally 1-3 business days (personalized or pre-order bundles may take longer).

A tracking number will be provided to track the shipment status in real time.

5. Game Updates and Patches

We will regularly release updates, patches, and new content for the game.

Digital version users will be automatically notified to download updates;

Physical version users can download the latest patches through the game launcher or the official website.

6. Technical Support

If you encounter problems during game download, activation, or installation:

Provide detailed information (order number, device information, operating system, error screenshots)

Send an email to [email protected]/[email protected]

We will provide support and solutions within 1-3 business days.